Privacy Policy

SERENITAS, ASSOCIATED BRANDS AND VILLAGES

1. SCOPE

The purpose of this online service is to provide you with trusted information regarding the Serenitas group (herein referred to as Serenitas but includes Serenitas Management Pty Ltd, Serenitas Communities Pty Ltd, Serenitas Development Pty Ltd), RV Homebase Fraser Coast and associated brands.
Serenitas, RV Homebase Fraser Coast and associated brands takes the privacy of your information very seriously. This policy explains how and for what purposes it uses the information that is collected about you. Please read this privacy policy carefully. By submitting any personal information to us or using any of the services that we offer, you are agreeing to be bound by this policy in respect of the information collected about you.

If you have any queries about the policy, please get in touch using the contact details set out below and we will do our best to answer your questions.
All information is collected and retained by Serenitas, RV Homebase Fraser Coast and associated brands, PO Box R1473 Royal Exchange, NSW 1225.

2. COLLECTION OF PERSONAL INFORMATION

This section details what information Serenitas, RV Homebase Fraser Coast and associated brands collects, why it is collected and how that information may be used.

We collect information you give us when you register with us, email us, arrange a viewing and when requesting brochures or information. We require only the information we need to provide the service to you, such as:

  • your name
  • postal address
  • telephone number
  • email address

Any additional information requested such as preference information (likes/dislikes) is used to provide you with a service or a better online experience.
In a data entry area we may request some optional “demographic” information. We use aggregates of this information (e.g. average age) to understand our audience. From time to time, Serenitas, RV Homebase Fraser Coast and associated brands may report aggregate information to other parties such as our sponsors. No personal or other information that may be used to identify you is included in this disclosure.

In order to better understand how our customers use this site, we collect and analyse some aggregate information about our site users. This includes such things as what time of day they visit the site, which browser they use and which pages they visit. No personal or other information that may be used to identify you is included in this analysis.

Serenitas, RV Homebase Fraser Coast and associated brands logs all activity and maintains audit trails of usage of this site. We use this information in the detection and prevention of fraud and other malicious activities.

Email

Serenitas, RV Homebase Fraser Coast and associated brands does not send “spam” unsolicited emails.

Before any email address is collected for use by Serenitas, RV Homebase Fraser Coast and associated brands, permission will be requested from you. After obtaining authorisation we will use email messages to provide you with information, requested services or latest news items.

We may contact you on behalf of a third party. We will only do this if we are satisfied that the third party has your consent to do so.

We may also contact you to ask your opinion on our website features or processes, or if we have specific questions relating to your account or usage of the site.

Other data

We may keep a record of data which is logged automatically by our ISP’s servers, and which we analyse. This includes your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our site. We do not store or analyse this data in a way that identifies any individual.

Use of this information

We will use your gathered information in order to:

  • Provide you with the goods or services that you have requested
  • With your permission we will use your details to send you information about other products and services that may be of interest to you
  • Verify your identity
  • Analyse it so that we can administer, support, improve and develop our services to you obtain your views or comments on the services we provide and to notify you about important changes or developments to our services.
  • Further, where you have consented, we might also use your information to let you know about other services which we, Serenitas, RV Homebase Fraser Coast and associated brands, offer. We may contact you by post, telephone or fax, as well as by e-mail. We may also send you newsletters containing general information regarding our services
  • You may ask us to remove you from our mailing lists at any time by writing to us at our registered office. You may also contact us in order to exercise your option of correcting your details and of being removed from our mailing lists when we send you email alerts or other information
Cookies

When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies.

A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:

  • So that you will not have to re-enter your details each time you visit the Site
  • To track how the Site is used and to improve and update our content
  • You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies
  • Most browsers are automatically set to accept cookies and you should be able to restrict or disable them if you wish by adjusting the settings on your browser. This will however affect your use of the areas of our site that use persistent cookies, such as the login areas.
Links

Serenitas, RV Homebase Fraser Coast and associated brands may contain links to other websites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as the privacy policy may differ from ours.

Disclaimer
  • If you access the Serenitas, RV Homebase Fraser Coast and associated brands web site(s) you agree to be bound by the conditions contained in this legal message and further agree that the Courts of Australia shall have exclusive jurisdiction in respect of any dispute arising from this legal message.
  • Serenitas, RV Homebase Fraser Coast and associated brands assumes no responsibility for the contents of any other web sites to which the Serenitas, RV Homebase Fraser Coast and associated brands web site has links.
  • To the extent permitted by law Serenitas, RV Homebase Fraser Coast and associated brands shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in this web site.
  • The material contained in this web site is a guide only, is not intended as a recommendation to buy, sell or hold any securities of Serenitas, RV Homebase Fraser Coast and associated brands, and does not constitute an offer to sell or the solicitation of an offer to buy any such securities. The price of shares and the income from them can go down as well as up. If you are not sure what you should do, please consult your financial adviser.
  • While Serenitas, RV Homebase Fraser Coast and associated brands has taken every effort to ensure that the information contained within the web site is correct, you should be aware that the information may be incomplete, inaccurate or may have become out of date.
  • The “from” price refers to the base model home price. Upgrade options are additional costs, please see your sales consultant for more details.

3. DISCLOSURE (SHARING)

All personal information is treated as strictly confidential. It will never be sold, bartered or otherwise transferred to a 3rd party without your express permission.

Serenitas, RV Homebase Fraser Coast and associated brands reserves the right to pass this information to its partner companies. These include but are not limited to RV Homebase Fraser Coast, Lake Joondalup Lifestyle Village, Hillview Lifestyle Village, Pineview Lifestyle Village, Vibe Baldivis Lifestyle Village, Tuart Lakes Lifestyle Village, Bridgewater Lifestyle Village, Busselton Lifestyle Village, The Outlook Oyster Harbour and The Vantage at Vasse.. The aforementioned companies adhere to the same privacy policy as Serenitas, RV Homebase Fraser Coast and associated brands.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy – external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google – external site.

Our websites also use interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Serenitas, RV Homebase Fraser Coast and associated brands reserves the right to amend our privacy statement to reflect changes to our business, website or to data protection legislation. You should therefore revisit this privacy statement on a regular basis to ensure you are familiar with its terms.

4. RIGHTS AND CHOICES

If you have any questions about our privacy statement or the information we hold about you, please contact us on the contact details below.

You are entitled to apply to us for a copy of the information that we hold about you and to have inaccuracies corrected.

5. HOW TO MAKE A COMPLAINT

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

6. CONTACT DETAILS

You can contact Serenitas, RV Homebase Fraser Coast and associated brands by emailing info@serenitas.com.au or by calling 02 8296 1118.

 

This policy was last updated in November 2019.